Delete your Glammies Hub account
1. How to delete your account
In the Glammies Hub app
- Open the Glammies Hub app and sign in.
- Go to Profile, then Settings.
- Under Account, tap Delete my account.
- Confirm twice. You are signed out, and the account is closed straight away. You have 30 days to change your mind.
By email
If you cannot use the app, email support@glammieshub.com with the subject Delete my account, from the email address on the account (or include the phone number you signed up with). We confirm it is your account before deleting it, and reply within 30 days, usually much sooner.
2. If you run a business on Glammies Hub
A business has clients booked in and money held for it, so it cannot simply disappear. Before your account can be deleted:
- cancel or complete any appointments still to come, and
- withdraw everything in your wallet.
The app tells you which of these is left. Once both are done, deleting your account closes your business too, and it comes off Glammies Hub. To close only the business and keep your account, use Settings → Account → Close my business instead.
3. What happens straight away
- Your account is closed. You are signed out on every device, and nobody can sign in to it.
- Your email address and phone number are free to use for a new account straight away.
- Appointments still to come are cancelled, with whatever you paid refunded under the business's terms. The business is told the slot is free.
- A business you run is closed and taken off Glammies Hub, so clients can no longer find or book it.
- We stop sending you anything: no notifications, emails or texts.
4. Changed your mind? You have 30 days
For 30 days after you delete your account, you can get it back. In the app, sign up again with the same email address or phone number. We will ask for your old password, and once it is right your account comes back with its history: past appointments, reviews and saved brands.
We ask for the old password, not just a code sent to your phone, because phone numbers are sometimes given to someone new, and they must not be able to reach your account. If you would rather start fresh, you can create a new account instead; the old one is then erased when its 30 days are up.
Appointments that were cancelled when you deleted your account stay cancelled, and a business that was closed stays closed.
5. After 30 days
The account is erased: your name, email address, phone number, profile photo, password, notifications and saved brands are permanently deleted, and it can no longer be brought back. To have this done sooner, email support@glammieshub.com.
6. What we keep, and for how long
Some records are not ours to erase, because other people and the law rely on them:
- Payment, refund and payout records: kept for as long as Nigerian tax and accounting law requires, which is longer than an account lasts. They are the platform's books and cannot be edited or removed.
- Past appointments: the record of what was agreed and paid, which the business you visited is owed and which disputes and refunds depend on. Kept for the same period as the payment records.
- Reviews you published: kept while the business's page exists, because other clients rely on its rating. Once your account is erased they show no name.
- A note that the account was closed, so our support team can tell a closed account from a quiet one.
For more on what we collect and why, see our privacy policy.
7. Questions
Email support@glammieshub.com. If you are not satisfied with how we handle your request, you can complain to the Nigeria Data Protection Commission.